![]() ![]() Proficient in Microsoft Office including Excel, Word, Power Point, and MS Project.Ability to provide presentations on topics related to quality improvement issues.Excellent organizational, analytical, and problem-solving skills. ![]() Exceptional oral and written communication skills.Two years previous work experience in Quality and/or Process Improvement.Director of Operations and Process Improvement.Co-facilitate monthly Quality Improvement Committee meeting.Analyze client and family satisfaction data as well as client quality data.Assist in the investigation of quality of care concerns and critical incidents/sentinel events.Assist in the design/development of standardized reports relative to clinical care, service line analysis, comparative data and statistical analysis including but not limited to statistical process control charts.Assist multidisciplinary teams and departments system-wide in meeting quality related goals. ![]()
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